Good Services
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Krátky popis
Service design is a rapidly growing area of interest in design and
business management. There are a lot of books on how to get
started, but this is the first book that describes what a 'good'
service is, what makes a good service and why.This book lays out
the essential principles for building services that work well for
users. Demystifying what we mean by a 'good' and 'bad' service and
describing the common elements within all services that mean that
it either works for users or doesn't.A practical book for
non-practitioners interested in better service delivery, a book to
guide their decision making without the need to first learn how to
design a service themselves.
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Slovart
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Slovart
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