Exit, Voice, and Loyalty
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Krátky popis
An innovator in contemporary thought on economic and political
development looks here at decline rather than growth. Albert O.
Hirschman makes a basic distinction between alternative ways of
reacting to deterioration in business firms and, in general, to
dissatisfaction with organizations: one, ",exit,", is for the
member to quit the organization or for the customer to switch to
the competing product, and the other, ",voice,", is for members or
customers to agitate and exert influence for change ",from
within.", The efficiency of the competitive mechanism, with its
total reliance on exit, is questioned for certain important
situations.As exit often undercuts voice while being unable to
counteract decline, loyalty is seen in the function of retarding
exit and of permitting voice to play its proper role. The interplay
of the three concepts turns out to illuminate a wide range of
economic, social, and political phenomena. As the author states in
the preface, ",having found my own unifying way of looking at
issues as diverse as competition and the two-party system, divorce
and the American character, black power and the failure of
'unhappy' top officials to resign over Vietnam, I decided to let
myself go a little.",
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Aktuálna Ø cena knihy Exit, Voice, and Loyalty je 34,15 €
Výber kníh autorov
Hirschman O. Albert ,
Harvard University Press
Zobraziť všetky knihy autora
Hirschman O. Albert,
Harvard University Press
Výber kníh vydavateľa
Slovart
Zobraziť všetky knihy vydavateľa
Slovart
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