Difficult Conversations
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Krátky popis
The 10th anniversary edition of the classic guide to handling
life's toughest conversationsWhat is a difficult
conversation?Asking for a pay rise, saying 'no' to your boss or
spouse, confronting a friend, apologizing. We all have
conversations that we dread and find unpleasant. But can we develop
the skills to make such situations less stressful and more
productive?Based on fifteen years of research and consultations
with thousands of people, Difficult Conversations pinpoints what
works.It teaches us to work through them by understanding that
we're not engaging in one dialogue but three:- The ",what
happened", conversation (what do we believe was said and done)- The
",feelings", conversation (the emotional impact on everyone
involved) - The ",identity", conversation (what does this mean for
everyone's opinion of themselves)Use this ground-breaking,
step-by-step book to turn your difficult conversations into
positive, problem-solving experiences.
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Slovart
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