Delivering Hapiness - Tony Hsieh
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Krátky popis
*Pay brand-new employees $2,000 to quit *Make customer service the
responsibility of the entire company-not just a department *Focus
on company culture as the no.1 priority *Apply research from the
science of happiness to running a business *Help employees
grow-both personally and professionally *Seek to change the world
*Oh, and make money too ...Sound crazy? It's all standard operating
procedure at Zappos, the online retailer that's doing over $1
billion in gross merchandise sales annually. After debuting as the
highest-ranking newcomer in Fortune magazine's annual "Best
Companies to Work For" list in 2009, Zappos was acquired by Amazon
in a deal valued at over $1.2 billion on the day of closing. In
DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different
lessons he has learned in business and life, from starting a worm
farm to running a pizza business, through LinkExchange, Zappos, and
more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how
a very different kind of corporate culture is a powerful model for
achieving success-and how by concentrating on the happiness of
those around you, you can dramatically increase your own.
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